Platform updates

Use the “Filter” → “Tag” element to check whether a contact has any tag in your CRM system or email marketing service, depending on your flow trigger. Then branch your flow based on the result. For instance, contacts without tags can go through your standard onboarding flow, while those with at least one tag can get a personalized feature walkthrough.

In the "Chats" section, go to a subscriber card to see how much time is left in the 72-hour free messaging window. This window opens when a user starts a WhatsApp conversation through a Meta ad or a CTA button on a Facebook Page. The timer helps you time your conversations and manage messaging costs more efficiently.

In your test settings, turn on "Show all answers after test completion" so students can review their selected answers for every question and see where they made mistakes. Combined with correct answers and explanations, this helps them analyze their results, spot weak areas, and reinforce what they've learned.

In the “Chats” section, react to incoming messages from your subscribers: Facebook offers 8 reactions, while Instagram has only one, a heart. This lets you show that you have read a message without spending time on a text reply. Note that an Instagram reaction can't be removed once you send it.

In your payment button settings, select a product or subscription from your CRM — its name and price are filled in automatically, so all you choose is a payment system. This way, you can sell digital or physical products through messages of any layout. For instance, showcase several smartphone models in a carousel so your subscriber can pick the one they want and pay right away.

On the Products tab, add your own delivery method with its status, cost, and address. All you need is a contact with a name and phone number linked to the deal. That way, all your order data stays in one place: track fulfillment and check the delivery history right in the contact card.

In the lower-left corner of the builder, click the navigator icon to search flow elements by name, or filter them by type and status, such as “Connected,” “Not connected,” or “Not configured.” Click an element to open it and start editing right away. It's the fastest way to go over a multi-step flow before you run it.

See who ran bulk actions on your contacts — starting flows, adding tags, and more — and when. The log also shows each action's status and which contacts it applied to. This makes teamwork easier, helps you avoid repeating actions, and speeds up troubleshooting when something goes wrong.

In the "Filter" element, select the "Last message from" condition to see if your subscriber, agent, or chatbot sent the last message, then send your flow down a different path for each. To give you an idea: if a customer hasn't replied to an agent within an hour, you can follow up with "Still have questions?" or end the chat.

Insert a deal or contact ID variable into any document template, and the CRM fills in the right value when you create a document. This makes it easier to match a document back to its CRM record, especially when the same client has multiple deals open. For example, put the deal ID on an invoice or contract, and you’ll find the right CRM record instantly.

The website builder now supports llms.txt files. This helps you add a short company description, links to your key products or service categories, and an FAQ in the website settings. When LLMs and AI agents read that file, they describe your business the way you would and send visitors to the pages you want them on.

In the widget settings, choose the tags you want to add to each new contact in your mailing list. This makes it easier to segment your customers and personalize your campaigns. To give you an idea: tag buyers from your skincare page as "skincare," and your next new-arrivals campaign already has its audience.

Your chatbot flows in "Chats" now follow the folder structure and order you set up in "Flows." This helps you find and run the right flow mid-conversation with ease, even if you have dozens of them.

Go to “Payments” → “Statistics” to see a chart of recurring payments you’ve collected from subscriptions automatically. Refunded payments, full or partial, are excluded, so the numbers reflect your revenue accurately. Compare new sign-ups against recurring payments to see how well your retention strategy is holding up.

In “Chats,” you can now filter conversations by agent groups. Chats routed to a group but not yet assigned to anyone show up with a counter and a color indicator next to the group name. This helps make sure that queued conversations get spotted and handled faster.

In “Chats,” you can now filter conversations by agent groups. Chats routed to a group but not yet assigned to anyone show up with a counter and a color indicator next to the group name. This helps make sure that queued conversations get spotted and handled faster.

You can now make assignments optional in the online course builder. Students can complete them if they’d like, or skip them and still finish the lesson. It's a simple way to add advanced exercises or in-depth practice for learners who want more from a topic.

Now you can remove subscribers from your audience “in Chats” and block them if you don't want them contacting your chatbot again. It's a faster way to moderate conversations and keep your contact base free of outdated or unwanted entries.

In the course plan settings, you can now add a custom description that students see in their account instead of the default list of what's included. Spell out the differences between plans, highlight what makes each one worth it, and make the choice easy.

Turn on the "Free positioning" toggle and drag any text element wherever you want it on the layout. Your custom design will carry over to the final PDF exactly as you built it. Keep in mind that changing the layout resets certificate elements to the default arrangement.

Connect 42min from the “Marketplace” section so that every scheduled meeting creates a contact and a deal at the right pipeline stage, and updates them on every reschedule, cancellation, or no-show. Trigger emails, SMS, or chatbot flows in Automation based on meeting events, and reschedule or cancel meetings from the deal card. Your team stays ready for every call without manual data entry.

Leave comments for teammates directly in the builder workspace. Use them to explain the flow logic, document changes, or request a review of a specific element. You can customize your comment’s size and color and add emojis. This keeps important context right in the builder and helps your team work together more efficiently.

You can now restart campaigns and automated flows for dynamic audience segments without creating additional mailing lists or moving contacts between them. Simply recalculate a dynamic segment that uses specific mailing lists in its trigger conditions. For instance, you can resend an email to contacts across multiple mailing lists who didn't open it the first time.

In the “Students” section, you can invite new students to multiple courses at once and select a pricing plan and, if needed, a group for each course. This streamlines your enrollment workflow and helps you add students to all the courses they need faster.

The mini-cart pops up on whichever page customers are browsing when they add a product to their shopping cart or click the cart icon. This allows them to view items, adjust quantities, and remove products without interrupting their shopping experience, then head directly to checkout. Turn on the mini-cart in your cart settings to create a smoother customer experience.

Blocks hidden on desktop, tablet, or mobile devices automatically collapse when you edit the corresponding website version, so they no longer take up your workspace. You can instantly see which blocks are hidden on the selected device, which helps you manage your page layout more efficiently.

Use the new “Ad performance” tab to view Meta Ads Manager campaign data with chatbot results generated after users click your ads, including conversations started, leads, purchases, and more. Track cost per lead and cost per purchase to evaluate conversions against your ad spend, and view events your chatbot sends to Meta.

On your cart page, go to the form’s advanced settings to customize the order confirmation message and add the {{deal_number}} variable. It automatically pulls the corresponding deal number from your CRM system and displays it as the customer’s order ID. Clients receive it regardless of their payment method and can reference it whenever they contact your support team.

In the user role settings, allow your team members to access contacts linked to their assigned deals or tasks. When needed, they can open contact cards assigned to another user — for instance, to follow up on a payment and close their deal. In the main contact list, they will still see only the contacts assigned to them.

In “eCommerce” → “Payments,” filter payments by product name or SKU and contact assignee.  This helps you analyze payments from customers assigned to specific team members and track transactions for selected products.