Chats

Last Updated: 01.07.2025

Using Conversations, you can access chats from all your chatbots across all channels in your SendPulse account — either via the web version or the mobile app. Here, you can respond to messages from subscribers of all connected chatbots.

Last Updated: 01.07.2025

Chats from different bots are organized in a single list. You can filter them by messaging app, chat type, and assigned team member. You can see messaging app icons on each bot tab.

Last Updated: 01.07.2025

To engage with subscribers and monitor your chatbot’s interactions, it's essential to keep track of the full chat history. This helps you follow the context, confirm that your flow runs as intended, and step in manually if something needs your attention.

Last Updated: 01.07.2025

You can add notes about a contact or share additional info with your team members. Add information about user preferences, specific requests, feedback, reminders about important dates, or other useful comments.

Last Updated: 01.07.2025

You can distribute conversations with users among team members and assign certain contacts to them. The responsible team member will receive a notification via your selected method if a subscriber goes through the Open chat element in your chatbot scenario.

Last Updated: 01.07.2025

To manage interactions with subscribers and step in when needed, you can send messages manually in chats.

Last Updated: 01.07.2025

Subscriber cards show and store key user details to help you personalize conversations.

Last Updated: 01.07.2025

In subscriber cards, you can take manual control of flows and stop your chatbot’s automated messages.

Last Updated: 01.07.2025

To stay informed about new conversations, you can enable multiple types of notifications.

Last Updated: 01.07.2025

You can also download our application for Android and iOS to have access to chats from your smartphone and always be in touch with subscribers.