CRM system setup

Explore the fundamentals and features of SendPulse's CRM system

  • CRM system basics

    Last Updated: 09.05.2025

    The CRM system is a SendPulse tool where you can manage customer interactions and collaborate with your team. Using the CRM system, you can handle sales, store customer data, and organize your company's workflow.

  • Deal pipeline basics

    Last Updated: 16.12.2025

    A CRM sales pipeline is a consolidated list of deals for people at different stages of communication with your brand. A pipeline allows you to track information on your progress with a particular lead or customer.

  • Task board basics

    Last Updated: 16.12.2025

    With the Tasks tab, you can plan and manage your team’s internal workflow. Create tasks for you and your team members, and track their progress using a task board in the Kanban or List mode.

  • Set a currency in the CRM system

    Last Updated: 11.03.2025

    In SendPulse's CRM system, you can set a currency to store sales data. This feature can help businesses operating in international markets accurately manage their income in multiple currencies.

  • Automate CRM system management

    Last Updated: 27.10.2025

    CRM automation helps reduce manual tasks and simplify your workflow. Automatically create contacts, deals, and tasks, update field data, and send messages to clients and managers after specific events in the CRM system or other SendPulse tools.

  • Manage your team’s CRM system access

    Last Updated: 13.03.2025

    You can invite a team to work together on a project. Delegate the tasks to your team members so that they work with your tasks, clients, and deals.

  • Manage CRM section visibility

    Last Updated: 09.07.2025

    Account owners can hide features in the CRM system to limit specific team members' access to them.

  • Use AI in the CRM system

    Last Updated: 03.02.2026

    AI in the CRM system helps you efficiently manage messages, emails, and CRM objects such as deals, contacts, and tasks. Use it to create content from scratch, edit existing text, generate replies, and improve interactions with customers.

Get started with SendPulse's CRM system