How to work with contact history and comments
When working with clients, you need to track a multitude of contacts and interact with your team. To build your workflows effectively, you can view contact history, leave comments, and attach documents to discuss them with the team.
Let's talk about how to send and view comments and see your contact history.
How to work with comments
Comments are a tool that helps you communicate with your team members more effectively, share information and reviews, store data, and solve issues.
To leave a comment, go to a deal card, and type in a message in the Notes field. You can enter up to 5,000 characters, mention a team member, and attach files.
Using the Enter key, you can move a text to another line and add a paragraph. Once you type in your comment, click Send.
For example, after communicating with a client, you can add more data on their order preferences.
To notify a team member about a comment, type in the @ symbol, and select a person.
The selected manager will receive a notification and, by clicking it, will be able to go directly to the contact and respond to the comment.
To add files to a comment, click the folder icon. Select a file from your storage, or upload a new file from your device.
All services share the same file storage. You can add a file of any extension except executable.
The maximum file size the free plan allows is 200 MB. Your file storage capacity is not defined by services but is set based on the storage capacity of the largest pricing plan among all services. To increase your storage capacity, upgrade your pricing plan. Read more: How to work with the file manager.
Once you upload your files, they will be available to all team members who have access to the contact and a file manager.
If a comment is too big, click Show more to expand it.
You can delete irrelevant comments to focus on the most important information. To do this, click the three dots icon next to a comment, and select Delete.
How to work with contact history
Contact history allows you to view all the contact events that have occurred to track all the changes and steps in their execution. The history shows the contact event date and name, assignee, and corresponding pipeline data.
To view contact history, open your contact card, and select an event timeframe: All time, Last year, Last 3 months, Last month, Last 14 days, or Last 7 days.
You can also select an event type:
| All events | View all events for the selected timeframe. |
| Comments only | View comments from team members for the selected timeframe. |
| Emails only | View emails related to this contact. It can be a campaign or a regular email. |
In history, you can't delete events.
Let’s go over the events that can be shown in your contact history.
| Creating a contact | Shows that a contact was created. |
| Adding, changing, or removing an assignee | Shows the added or removed team member. |
| Linking to deals and tasks | Shows the new and old deal status or the pipeline to which the deal was moved. |
| Incoming, outgoing, and missed calls | Shows the status of a call via telephony. |
| Sending an email campaign | Shows an email campaign sent to the contact. You can click a campaign name to view its statistics. |
Last Updated: 09.10.2024
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